NeoArk AI
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Human hand-off

GAv2.1.0

Callers choose from a short menu: press 1 for the AI agent, press 2 for a person. Your agents answer in the browser, in the Agent Desk, with a live transcript and AI-suggested answers. Transfer to an outside number is coming soon.

updated 2 weeks ago
Live previewinteractive
Call routing · ivr_menu
1 = AI · 2 = human
Number settings · hand-off
ivr_menu
agent_desk
ai_assist
end_call
press 2 rings
Agent Desk · available agents
Call trace
live
  • caller(presses 2) I'd like to speak to someone, please.
  • systemRinging the Agent Desk · Samer answers
  • agentHello, this is Samer. How can I help?
  • systemAI assist · suggested answer from the HR policy
The phone menu, the Agent Desk and the AI assistant working together.
§01 · Mechanics

How it works

  1. 01Caller presses 2

    Your number plays a short menu. Pressing 1 reaches the AI agent, pressing 2 reaches your team.

  2. 02An agent answers in the browser

    The call rings in the Agent Desk. One click to answer, no phone hardware needed.

  3. 03AI assists in real time

    While the customer talks, the assistant suggests answers from your knowledge base, and the call is analysed when it ends.

§02 · In the wild

Where teams actually use it

Call centerscase 01
AI and people on one line

Routine questions go to the AI agent; callers who want a person press 2.

HR & legalcase 02
Sensitive cases with a human

Your specialists take the call, with the law and company policy suggested on screen.

New agentscase 03
Ramp up faster

AI-suggested answers and post-call evaluation help new agents sound like your best ones.